Executive Programs

Business Analysis Certificate Program

Business Process Analysis and Facilitation for Major Projects

Download comprehensive brochure (PDF | 2.85 MB)

Program Overview

Well-crafted processes are essential for the success of every business function. These processes can serve as the basis for:

  • Reengineering
  • Creating workflows
  • Automation
  • Organizational design
  • Training
  • Defining metrics
  • Quality management
Terry College Executive Programs Business Process Analysis illustration

This curriculum equips the attendee with the approach, knowledge and skills necessary to develop effective business processes. Materials include a comprehensive field manual.

This course will provide you with 10.5 Continuing Education Units, 105 PMI PDUs and 105 IIBA CDUs.

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Who should attend?

The training was of stellar quality and was very well-received by the students. Some of Georgia Pacific's most successful performers were those who mastered the techniques they taught.

Former Director of IT Training
Georgia Pacific Corporation
  • Business professionals working on process improvement efforts
  • Analysts assigned to projects to partially or fully automate business workflows and processes
  • Internal and external consultants
  • Business analysts who need to define process requirements for RFPs
  • Operational analysts
  • Those who are, or aspire to become, lead analysts, business architects, enterprise portfolio managers, enterprise architects, or change agents

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How will this benefit you and your organization?

Graduates will be prepared to:

  • Deliver processes that work effectively across the enterprise.
  • Design processes that:
    • Leverage what has worked well at the organization in the past.
    • Capitalize on new opportunities
    • Are optimized to reduce duplicate work and wasted effort.
    • Can be measured and contribute to achieving quality goals.
  • Select proposed solutions that best meet requirements and fulfill business intentions.
  • Receive a Certificate in Business Process Analysis and Facilitation for Major Projects.
  • Proceed to the next level of the curriculum: Business Analysis Leadership.

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What topics are covered?

This curriculum equips analysts to:

  • Work on business projects that have a process focus (approximately 90% of all projects).
  • Work on projects which may or may not use automation as part of the solution.
  • Apply a structured, intellectually manageable approach to their work in process modeling and other areas.
  • Facilitate sessions to create optimized solutions through the use of process models.
  • Communicate effectively with clients about needs and requirements.
  • Define metrics and quality measurements.
  • Develop business use cases and transition to design.
  • Understand a variety of uses for process models.

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Faculty

Gail DeCosta

Gail is a senior business analyst, specializing in process redesign at Advanced Strategies, Inc. She has an incredible 24-year career facilitating process analysis sessions for numerous Fortune 500 companies and government agencies for IT projects, as well as on large business reengineering efforts. She teaches techniques that can be used on everyday projects to the more complex, using a staged-approach to process analysis that was used on major projects such as the redesigning of the NY State Central accounting system, defining requirements for the National Cancer Surveillance registry and many others complex, critical initiatives. Gail holds a Bachelor of Arts degree in Psychology from Brown University and a Master's Degree in Education for Georgia State University.

Fran Caggiano-Swenson, CBAP

Fran has more than ten years experience in the analysis, design, and development of systems utilizing a variety of business analysis techniques, including process improvement, organization redesign, systems and functional, and data analysis. As a senior consultant and facilitator for Advanced Strategies, she has led numerous analysis efforts for Fortune 500 and large government entities as well as teaching all of the business analysis courses. Fran is a certified business analysis professional through the International Institute of Business Analysis, and has spoken at several IIBA and 'BA World' events, and is one of the co-authors of the Business Analysis for Everyday Project Course. Fran teaches business analysis at the 'everyday' level to facilitation for process analysis sessions for major, complex projects.

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Duration and Costs?

  • Duration: 15 Days
  • Cost: $3,250 per week or $9,000 for purchasing all three weeks in advance.

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Course Summaries

View Syllabus (PDF | 108 KB)

Week 1
Course Description Length
Business Analyst Roles & Responsibilities Understand the critical role played by the business analyst in today's organization. Includes the premises, disciplines and mindset required to successfully serve the needs of the organization. 1 day
Defining Projects & Business Cases
High level		 Learn how to set the foundation for a successful project. Covers the development and use of project charter documents to garner commitment from sponsors and other stakeholders. 2 days
Business Process Modeling: Documenting the
As-Is		 Learn the techniques to discover and document an organization's business processes, identify obstacles and opportunities for improvement, and enhance communication among team members. 2 days
Week 2
Course Description Length
Facilitating Business Process Modeling: As-Is Learn how to derive consensus among a variety of participants that represent multiple and potentially conflicting perspectives and needs. Apply this highly-efficient approach to conducting meetings while documenting the current state of an organization's processes. 3 days
Business Process Analysis and Facilitation for Major Projects: Optimizing the To-Be Learn to use a structured and intellectually manageable approach to process analysis so that new processes leverage the past, capitalize on new opportunities and are optimized for the desired business results. 2 days
Week 3
Course Description Length
Facilitating Business Process Analysis: To-Be Apply techniques to bring a group to informed consensus as part of the process of defining the future state of the organization's business processes. 2 days
Business Use Cases & Transitioning to Design Learn to effectively communicate project requirements and transition work to design by applying business use cases. 2 days
Business Use Cases & Transitioning to Design Applications of Process Models Recognize how process models can be used in a variety of applications, including: business process management, designing workflows, automation, organizational design, training, and defining metrics and quality assessment. 1 day

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Registration Options

Please call 404-842-4853 if a discount applies.

Date Location Registration More Info
October – December 2009
Week 1: October 12 - 16, 2009
Week 2: November 9 - 13, 2009
Week 3: December 7 - 11, 2009		 Atlanta Register for all 3 weeks
Register for week 1
Register for week 2
Register for week 3
 Overview
February – March 2010
Week 1: February 1 - 5, 2010
Week 2: February 22 - 26, 2010
Week 3: March 22 - 26, 2010		 Atlanta Register soon Overview
October – December 2010
Week 1: October 4 - 8, 2010
Week 2: November 8 - 12, 2010
Week 3: December 6 - 10, 2010		 Atlanta Register soon Overview

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CONTACT INFORMATION

Office of Executive Programs
Terry College of Business
University of Georgia
Executive Education Center
in Atlanta
One Live Oak Center
3475 Lenox Road
Atlanta, GA 30326
404-842-4853
404-842-4848 (fax)
email
program location

PROGRAM MANAGER

Christina Allen
110 E. Clayton Street
Suite 602
706-425-3051
email